Blue Diamond Luxury Boutique Hotel

18+ Years Old
  • Blue Diamond Luxury Boutique Hotel general view
  • Blue Diamond Luxury Boutique Hotel general hotel view
  • Blue Diamond Luxury Boutique Hotel beach
  • Blue Diamond Luxury Boutique Hotel pool
  • Blue Diamond Luxury Boutique Hotel sunbeds
  • Blue Diamond Luxury Boutique Hotel pool sea view
  • Blue Diamond Luxury Boutique Hotel indoor pool
  • Blue Diamond Luxury Boutique Hotel exterior
  • Blue Diamond Luxury Boutique Hotel beach front presidential suite
  • Blue Diamond Luxury Boutique Hotel suites
  • Blue Diamond Luxury Boutique Hotel lounge area
  • Blue Diamond Luxury Boutique Hotel rooftop lounge
  • Blue Diamond Luxury Boutique Hotel aguamarina restaurant
  • Blue Diamond Luxury Boutique Hotel breakfast
  • Blue Diamond Luxury Boutique Hotel lagoon deluxe junior suite
  • Blue Diamond Luxury Boutique Hotel palafitos junior suite
  • Blue Diamond Luxury Boutique Hotel patio junior suite view
  • Blue Diamond Luxury Boutique Hotel lagoon deluxe junior suite terrace
  • Blue Diamond Luxury Boutique Hotel patio junior suite
  • Blue Diamond Luxury Boutique Hotel patio suite pool
  • Blue Diamond Luxury Boutique Hotel patio suite terrace
  • Blue Diamond Luxury Boutique Hotel open-air jacuzzi
  • Blue Diamond Luxury Boutique Hotel suite bathroom
  • Blue Diamond Luxury Boutique Hotel massage room

Blue Diamond Luxury Boutique Hotel

  • Carretera Chetumal-Puerto Juárez Km 298, 77710 Playa del Carmen, Mexico

Hotel Location

Blue Diamond Luxury Boutique Hotel Video

Reviews

Wonderful Honeymoon!

5/5 - October, 2018 Tripadvisor.com

We recently stayed at the Blue Diamond Hotel for our honeymoon and loved our time at this beautiful place. When booking our honeymoon we were looking for a relaxing hotel with good food and that luxury feel and this hotel certainly delivered! From the moment we arrived until the moment we left the service we received was exceptional from all members of staff especially the bar staff Ivan and Carlos who were wonderful. Also Gabriel the concierge was very helpful. The rooms are very spacious and clean with great amenities however the shower did take a while to heat up and didn’t work very well. Our room was located quite a distance from the pool/beach however the resort provides bicycles which is a great way to get around the hotel and golf carts are always on hand if you need to get anywhere. We really enjoyed our time at this hotel.

Fantastic adult only holiday

5/5 - September, 2018 Tripadvisor.com

We recently returned from an amazing two week holiday at Blue Diamond. It is an adult only paradise. A small boutique hotel perfect for a relaxing holiday.

We were staying in a Palafitos Junior Suite. The bedroom and bathroom were a very good size and very well maintained during our stay. The grounds were also well maintained.

The restaurants were very clean and the quality of the food was excellent.

There is a lovely white, sandy beach but unfortunately it is plagued by a constant supply of seaweed. We were aware of this before we travelled so we were not surprised. However it wasn't an issue as there is a very pleasant pool area albeit the pool was very shallow and could have done with being a bit deeper.

But by far the best thing about this hotel is the Customer Servce. All of the staff were very attentive but we'd like to name a few in particular that made our stay so special.

Firstly the three butlers that looked after our every need during our stay. Thank you Jorge, Samanya and Sandra.

Breakfast at Aquamarine was amazing and made even better by the friendly and attentive service provided by Pedro and Dagoberto.

We spent most of our time around the pool by the Aquamarine restaurant and the bar staff there were fantastic. Our thanks to Carlos (our personal favourite), Manuel and Alejandro (thanks for the constant supply of various shots).

Last but not least we must mention Luis Alberto for the many buggy rides. He was always very polite and friendly.

The hotel was excellent but there are a couple of minor areas we'd like to highlight for improvement.

WiFi availability in the room was poor
Hot water supply to the room needs improving
A wider range of vegetarian meals on the menu and the menu in Ambar restaurant was very repetitive during our stay.

That said, we thoroughly enjoyed our stay at The Blue Diamond and would readily recommend it to anyone looking for a relaxing adult only holiday in a luxury all inclusive hotel.

Terry Redman and Debbie Cains

Adult getaway

5/5 - September, 2018 Tripadvisor.com

We loved it here! We stayed in a patio junior suite. Very private and roomy. The service was excellent. All we had to do was mention that we wanted bikes for the week and our cart driver Darwin had them delivered immediately. All of the servers were excellent. Lunch was by far my favorite. The sea bass with yucca chips and spicy tuna rolls became an automatic order everyday. Ivan, Jorge, Salvador, Luis and more. Our drinks were never warm, ice replenished before we knew we needed it and they made everything so easy. Our saying was “if you need anything at all, just press zero.” They make it happen.
The pool is raised up from the ocean, which we enjoyed. Provided a wonderful breeze and view with no sand. The beach was incredibly maintained. There is a new $20 a night govt tax to keep the beach swept and clear of seaweed (learned while checking in), which we realized was worth every dollar. Some beaches are unusable. This one is great. There are plenty of water toys for ocean fun and a great concierge for off property dinners and attractions. Alex was a great help. We did a cave tour, Rio Secreto, and booked with Alex’s help. It was amazing - really incredible sight to see.
Overall the food service and ambiance were fantastic. A true, adults only getaway.

Other tips...if you want to exchange dollars, it’s not a good deal at the hotel. Do it at the airport when you land. Your first call from “concierge” will tell you have a gift waiting...it is a sales pitch for timeshares. Just be frank and say you’re not interested if your truly have no interest. They’ll leave you alone.
The spa looked amazing - sad we didn’t use it. Once we landed in chairs or cabanas at the pool or beach we didn’t move much other than cooling off in the water. I would not hesitate to spend your vacation here. Boutique feel, beautiful, private and safe.

Gorgeous Boutique Hotel

5/5 - September, 2018 Tripadvisor.com

Travelled here in February with my Mum. It was the perfect place for a relaxing trip. The staff were absolutely wonderful especially at the Ambar restaurant where we were made to feel incredibly special and looked after. The cigar lounge above Ambar was a beautiful place for an after dinner drink and a bit of star gazing but we were sometimes the only ones there. The main pool overlooks the beach but there's another pool by the spa which was particularly tranquil - and the spa is absolutely stunning. There's a good gym too and like everywhere else in the hotel - it's stunning.
We had the entry level room and requested twin beds, which we were given. The room was huge, possibly the largest I've stayed in. Beautiful private terrace with sunloungers too, the bathroom was fantastic as well - we loved our room. For an entry level room it was incredible.
If you go to this hotel make sure you walk through the art installations that are dotted through the property. These are installed in the courtyards between the accommodation and they are stunning. This place has been landscaped and designed to perfection.
Food was great as were the drinks. Only criticism (which the hotel can't effect) was the seaweed problem (although it was much better here than further up the beach) - it looked like a full time job trying to keep on top of it. We stayed for a week which was perfect. Would have loved to stay longer but the dining options may have gotten a little repetitive for a longer stay.
You'll love this place if:
You appreciate beautiful surroundings and a tranquil vibe
You value your privacy and you just want to relax
Give it a miss if:
You want a party place
You prefer lots of different restaurants
Hope this is helpful :)

Happy Honeymooners

5/5 - September, 2018 Tripadvisor.com

We had a fabulous time at Blue Diamond. I had never been to a luxury all inclusive and my expectations were exceeded. We had a patio pool suite, which was wonderfully maintained with daily above and beyond cleaning and turndown service. They kept our bar (excessively) stocked and it was great! Food quality was excellent. It was gourmet and way fancier than I expected. Everything was delicious. Staff extremely professional and were happy to pour extra rum in my drink. :) Sandra was our main butler and was genuinely so pleasant and helpful! She offered us so many tequila creams we are lifelong fans. We loved our servers Leo, Martin, Pablo, and Salvador, and many others I wish I knew their names!!! Clio and Laura gave us two fabulous massages, you MUST go to the spa!!! Thank you blue diamond for a lovely, relaxing week. We’ll be back!

Blue Diamond Continues to Impress

5/5 - September, 2018 Tripadvisor.com

We enjoyed every minute of our stay at the Blue Diamond and during our stay in Mexico. We stayed here back in February and had to come back again.

The rooms feature all that you expect from this unique location on the beach and jungle, some of them with your own private pool. We have stayed in different suits and all of them were of the same high standard in services and luxury.

All of the staff members are highly dedicated to deliver you the best experience and highest level of services possible. What really made it special was the warmth and hospitality of the staff, Samanya and Gabriel provided professional and hospitable service!

Food is great! All the restaurants offer a unique and high standard a la carte menu.

We enjoyed the lush, luxurious setting. There is also no reason to get bored because off all the activities the resort has to offer.

I highly recommend you to book a massage at the beautiful Spa or go snorkling on a catamaran!

In short, an experience of a lifetime and I would recommend Blue Diamond to anyone who wants to create memories to enjoy for a lifetime. We've decided to make an annual vacation trip to Blue Diamond.

We would like to thank all off the staff for being part of our best holiday ever!

Wedding Magic

5/5 - August, 2018 Tripadvisor.com

Upon a stylish arrival, we were greeted with a welcome juice and chocolate. Not a bad way to pay for your bill. We stayed in the Palafito by the lagoon. Incredible views, service, and accommodations. Our butler, Jorge, was a highlight for us and made our stay absolutely incredible. He’s not the only one, the staff at both restaurants were truly lovely people and made us feel like royalty. The wedding we attended was truly magical as the entire hotel was in on making our experience a five star event. Everything from wine tasting to snorkel to strolling, this boutique hotel and resort is creating amazing stays that will give us memories for a lifetime.

The place where my dreams came true!

5/5 - August, 2018 Tripadvisor.com

First of all, I was waiting for the right time to write about this amazing hotel.
I read a lot of the reviews about this place and all the positive is not even close to my wonderful experience!
Starting from the check-in when we walked into the stunningly beautiful lobby -and we greeted with nothing but smiling faces.
We went to the room, we were amazed how beautiful the patio suite was. We had this special diner with Leo, the best dinner ever!!!
I can not say it enough about how much we enjoyed our fabulous stay at BD.
Special mention to Gaby Cangiano the most profesional and friendly director thank you for all you did for us.
We had this spectacular dinner at Ambar where Jonas the executive chef prepared our fantastic meal. Every restaurant that we ate at was equally exceptional.
Special thanks to Rogelio for making our evening forever memorable!!! This amazing experience would not be possible without Geert Debruyne I can not Thank you enough!

Overall LOVE this hotel!!! And I highly recommend it my short answer is SUPERB - QUALITY . The quality in the service is beyond the reality

I Couldn't Imagine a Better Honeymoon

5/5 - August, 2018 Tripadvisor.com

When my wife and I showed up to our patio suite, we were floored with how beautiful and luxurious it was. Samanya, one of our butlers, had prepared our room with champagne and rose petals on the bed. I can't overstate how polite and helpful she, and Jorge (x2), were for the duration of our stay.

We stayed for 7 nights, and on our average day we would wake up around 8:30 and take a leisurely bike ride to the Aquamarina restaurant for a delicious breakfast. The service was outstanding (shout out to my friend Mar[c]iano!) But really, all the staff at the Aquamarina restaurant completely exceeded our expectations.

Next, we would often head to the bar right outside the restaurant to see the daytime bartenders (Carlos, Salvador..) and there would always be a cabana waiting for us. Nothing beats lounging by the pool in the shade with a bucket of cervesa! Now I think is a good time to mention that the resort never felt too busy. It is very spread out and you can interact with others if you want, but if you want to keep to yourself and your spouse, you can as well. It really is the best of both worlds.

Around the middle of the afternoon, my wife and I would head back to our room and change out of our swimsuits for dinner. The resort offers wine tasting most evenings, something that we took advantage of on one occasion, and I have to tell you it was one of the best decisions we made! Luis, a sommelier at Blue Diamond, led the tasting and it was fantastic. He is very passionate about wine, and an extremely kind person overall. He and Alejandro, the head waiter at Aquamarina, went out of their way every day to make our honeymoon special. I cannot thank them enough!

Once it got dark, we would hang out with the nighttime bartenders and put down some mezcal. Some of which we would order, but most of which was shoved in front of us (much appreciated Ivan, Manuel!)

I recommend this resort to every couple that wants to experience unheard of luxury. But I especially recommend this resort to those that appreciate great staff. If you take care of these wonderful people, they will take care of you tenfold in return!

Complete Luxury

5/5 - August, 2018 Tripadvisor.com

We had the pleasure of staying here for 5 nights during our two week holiday staying at the Bluebay and we would definitely come back here as have we recommended to all our family and friends. The hotel itself is modern, quiet, luxurious and beautiful. The staff are constantly working to make it stay beautiful and you can see the hard work they put into it. The staff were welcoming and adhered to our every needs. The room was amazing, and we were speechless when we walked in as the views and the interior is beautiful. The food was the best food we’d had during our time in Mexico, everything was cooked properly and there was a good variety from the restaurants. Overall this is a brilliant resort and we loved every seconded here, we would definitely recommend a stay here!

Amazing hotel with a stunning service!

5/5 - August, 2018 Tripadvisor.com

The small luxury hotel is located in a jungle like area close to playa del Carmen. Everything is very clean and up to date. The rooms are stunning! We had a suite next to the cenote and were surrounded by plants and nature. There were no neighbors and it was peaceful and beautiful to enjoy the nature. Also the rooms are huge and offer a nice window front. The beach, with its comfortable chill out areas is clean and offers Caribbean blue water.
The service was great! The staff spoke at least two languages and were always happy to help.
The restaurants offer a wide range of changing meals and the food is definitely worth taking a picture. All in all had an amazing time - pure luxury- and we would love to come back soon! Totally recommended!

Amazing vacation in a beautiful hotel

5/5 - August, 2018 Tripadvisor.com

It was my first time in Mexico and I will definitely come back to this hotel. It made me feel home since the minute we arrived! The rooms were by far the best hotel rooms I‘ve ever had. The smallest room was as big as a normal apartment. My favorite part of the hotel was the beautiful beach and ocean view from the pool. The pool area were directly on the beach and you could lay in the pool and watch an amazing view over the ocean.
You can eat in three different restaurant and they are all awesome. All restaurants are al la carte restaurants at any time of the day. It was a new experience for us but we loved it. The service in the hotel is really good and you get help for any of your problems you have.
Over all it was a great vacation and we definitely will come back!!

A Must In Mexico!

5/5 - July, 2018 Tripadvisor.com

This is our second trip to this resort and there is definitely a reason we come back! The service and attention to detail is OUTSTANDING. I have been to all inclusive places before and nowhere can even compare to the drink selection and dining experience Blue Diamond offers.

Upon arrival, you are immediately treated like royalty and served a welcome drink and chocolate truffles. We chose to stay in the Patio Suite which has its own private pool, 2 bathrooms, living room, and bedroom.

There are also numerous activities included in your stay. We paddle boarded, kayaked, and snorkeled and the customer service was amazing for each experience. Additionally, every meal at any time in the day is an upscale feast.

As amazing as every aspect of this resort is, the people who work here REALLY go the extra mile to make you feel welcome, pampered, and that they’re genuinely happy to assist you with any of your needs. When we first came here in 2016, we met a lot of great individuals who worked here, and in 2018 the same people are helping us today! It says something if the turnover for staff is so low, and I believe they really treat their workers well here. Some of the staff remember us from our previous trip as well. It is super upscale without the stuffy/pretentious attitude and atmosphere.

We are planning our next trip already!

Perfect Intimate Resort

5/5 - July, 2018 Tripadvisor.com

I love the ease of access that we have to Mexico, but I dislike big box all-inclusive resorts. This was a great boutique find. We were in the furthest rooms from the beach, but the walk was nice, and easy to skip by hopping on one of the golf carts. The food was amazing. There isn't one meal that didn't have something that I would order again in a heartbeat. The seafood soup (I know soup on a beach?) at Aquamarina was maybe our favorite. Service was wonderful all around too. I feel like my blood pressure went down just walking into the lobby. The rooms were great and the bathrooms were incredible.

We did use the dive shop on site and had a frustrating experience there. We are certified, but hadn't been for a while, so we were required to take a refresher and were paired with another couple doing a discovery dive. This turned what should have been a two hour experience into a 4 hour one, with only 40 minutes of diving. If we were faced with this again, I'd try to find another dive shop that would be more flexible and allow us to dive straight away.

The other mild negative is the beach is rocky, so it can be painful to make it into the water. I think this is VERY typical for the area. Once in, the water was lovely!

Overall, we 100% will be back.

Love Blue Diamond

5/5 - July, 2018 Tripadvisor.com

We had just the most wonderful time at the Blue Diamond resort. My husband and I came here for our honeymoon and spent a romantic and beautiful week here. We took other’s advice on trip advisor and booked a Junior Patio Suite which was sufficient for us. From the time of booking to the very end, the quality of service we received at Blue Diamond has been top notch. From Javier at Reservas, making sure all we needed was in place before our trip, to Francesca, our beloved concierge who sat with us for as long as we wanted and needed to plan our days and give us tips on where to go and what to do... to the fabulous waitstaff (Hermanio, Leo, Dagostino) and drivers (Jonathan, Luis) around the resort whom we all got to know by name. The entire staff at Blue Diamond made us feel welcome and as if we were part of their family. We cannot thank them enough for a forever memorable and special experience. We will return for sure!

Lovely Romantic Break

4/5 - July, 2018 Tripadvisor.com

I love this place. Is it perfect? No. But it is a very good option for couples. It's very relaxed. It's in the middle of the jungle. You will see lots of animals. I stayed in a room overlooking water and I saw turtles and fish (once even a crocodile. I'm not joking). The staff are amazing and will do anything for you. You will feel very well looked after, and that makes a difference. My room was nice (the shower was a bit annoying). Everything else was great. Everything is the room is free. They even give you premium bottle of alcohol. I don't drink so that was a waste! The restaurants were very nice. Not tonnes of options, but good food and you can order as much as you like. All drinks at the pool are free which is great. The pool is very small for such a large resort, which is a shame. The only thing that makes this bearable is that there aren't many rooms so it's never really busy. Bottom line is it's not perfect but I can't help but love it and I would go back.

One of the best on Maya Riviera

5/5 - June, 2018 Tripadvisor.com

This is a very good spot on Maya Riviera, very close to Playa del Carmen.
The hotel is absolutely stunning, located as in a jungle. Initially I got a very good Patio Junior Suite, but unfortunately, in few days I found a lots of ants in my room. Management's reaction on that issue was pretty quick: they moved me to the Palafitos Deluxe Junior Suite (more luxury room and therefore - more expensive) for free, where I was staying by the end of my term. The bottle of champagne and plate of strawberries in white chocolate was an addition to sweeten up my small problem: a very delicate sign.
The sea weed is still a problem on Caribbean Sea, getting to the coast every day. However, the stuff was working hardly, cleaning the beach, so I was able to swim daily.
The food was excellent as was expected for such a boutique hotel. I was using Ambar restaurant for dinners (need to mention about Victor - very good and attentive server) and for breakfast and lunch - Aquamarina. In the latter I acquired many friends, here they are: Xaris, Diana, Prisuliano, Edward, Adrion, Saluador, Charlie, Chef Lugo (hope I named all of them correctly). All of them are very good, but the special thanks I want to express to the Star of all this company - Rosa, who was the best of the best: so kind, so attentive, so friendly, and of course, to Pedro, my favorite server.

Thanks Blue Diamond for the excellent 7 days stay in your beautiful place!

Incredible luxury resort with exceptional food and service.

5/5 - June, 2018 Tripadvisor.com

From the start...

The welcome was very friendly and warming, we were greeted from the moment the taxi door opened and immediately taken care off. The welcome began with our bags being ushered off to our room, whilst we were given a briefing over the hotel/room facilities over drinks and chocolate. After this we were taken (personally) to our room, which was nothing short of excellent, and given the guided tour.

The room is better described as a suite, we had our own private garden, outdoor bath, twin rainfall shower, living room, king size bed, walk in wardrobe and the all inclusive mini bar. The standard of the room was superb, it was cleaned every day to an exceptional standard. They even untangled my headphone wires every day!

The dining experience came as a real surprise, we were not expecting every meal to be a la carte. The hotel has 2 restaurants and 1 snack bar.
1. The 'finer' dining restaurant called Ambar served delicious and eye catching evening meals. This consists of a set menu with a few specials a day. Note, there was a surcharge for some meals but these were for the likes of your 35oz tomahawk steaks, which enjoyed thoroughly. The service in Ambar from Herminio (waiter) was at the highest standard. He was very welcoming and obviously very passionate about the food he serves, he also advised on some great drinks.
2. Agua Marina is the second restaurant where you can get served all of your meals. Again the service was excellent, constantly being topped up with fluids etc. The restaurant has a more relaxed vibe and offers the coastal/pool views. The food was a la carte from a set menu which stayed the same for breakfast and lunch, but alternated based on a theme (e.g. Caribbean) for dinner in the nights. It's fair to say it isn't as fine dining as Ambar but I did have my favourite meal here.
3. The snack bar offers a range of food from fresh pizzas to salads.

The drinks are all premium brands, however I would say they did tend to add too much sugar in their cocktails. Also the mini bar comes with 4 bottles of premium spirits which is replaced when required.

The hotel boasts its own Spa with large pool/jacuzzi, sauna and steam room. It also has a gym which was to a good standard for a hotel gym.

Entertainment was provided most nights, however the weather did affect it sometimes. It's fairly subtle at times, for instance a saxophone player.

All in all, it's an exceptional resort and we would love to visit again.

2nd time visitors to Blue Diamond

5/5 - June, 2018 Tripadvisor.com

We have stayed here twice in the last two years for a total of 11 days. This resort is worth every penny that you pay. The facility itself is beautiful and it's clear that the grounds and facilities are well kept. We never had any issues with our room being cleaned an in fact, found it quite pleasant to return to our room each night to find that a turn down service was provided and the room smelled AMAZING. The water sometimes takes a few minuted to get hot or to equalize in temperature, but it was not an issue. It's clear that the resort has it's own purification system. The beach is exceptionally well maintained on a daily basis and we never had any problems finding a spot. Every time we were on the beach, a staff member delivered a bucket of iced bottled water!

The food is very good and the selection is great. The menu at Aguamarina changes almost daily. There are elements of ready made food (the hash browns in the morning), but it is balanced out with fresh items that matter (fruit etc and other items cooked to order). All three restaurants are very good. Even some top shelf liquor is included.

The resort has plenty of things to keep you busy if you want. We missed out on snorkeling, but enjoyed kayaking, massages, wine classes and a ceviche class. All included. The spa in particular was great and very relaxing. We have had a couple massage three times. There is a rep outside of concierge with BD Travel. The packages offered for offsite adventure are affordable and very well organized. They will tel you exactly what to bring (example; swim trunks and change of clothes etc) All you have to do is show up at the front of the resort to be picked up. Bring along a few extra snacks if possible, those are long days but well worth it.

. When you pay for an all inclusive resort or a five star property, you expect certain things and amenities. But the service is what makes or breaks a place like this.The staff is really the star here. Every single person that we interacted with was pleasant and happy. From the turn down service to the grounds keeping crew. Everyone was great. A few rockstars though....Pedro and Priscilliano in the morning, Franceska at Concierge, Herminio (Ambar and wine tasting), David (porter at front).

Some advice before you go: take cash for tips. Is it required? No, but the staff REALLY is that good. There is an ATM at the front, but it was out of order for a short time during one of our trips (not the resorts fault). Plus you'll want it if you decide to leave the resort. Also, we planned our trips in May/June which is the shoulder season. It's a good time to travel there. Yes, you need to reserve your bikes as soon as you get there, but the walking is path nice and there is ALWAYS a golf cart driving up and down the pathway that will pick you up.

Perfect All-Inclusive Resort for Couples

5/5 - June, 2018 Tripadvisor.com

Blue Diamond feels like a paradise in nature, not only are the facilities excellent but the ambiance is quaint, peaceful and romantic. This was my first vacation with my girlfriend of 5 years and it couldn’t have been more perfect. The most important thing for us was the service, the employees here are some of the hardest working, nicest, and considerate people I have encountered in a hotel setting. I highly recommend Blue Diamond Luxury Boutique Hotel on Playa de Carmen.

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